Returns & Refunds
Last updated: 20 June 2026
Change-of-mind returns
Changed your mind? You can return an item within 14 days of delivery for a refund, provided it is unopened, unused and in its original sealed packaging. For health and safety reasons we're unable to accept change-of-mind returns of opened products. Return postage for change-of-mind returns is at your cost, and we recommend a tracked service as we can't refund items that don't reach us.
How to request a return
Email returns@recovery-supplements.com.au with your order number and reason. We'll respond within 1 business day with return instructions. Please don't send items back before receiving these.
Faulty, damaged or incorrect items
If an item arrives faulty, damaged, or isn't what you ordered, contact us within 14 days of delivery and we'll make it right at no cost to you — including return postage. Depending on the issue, you'll be entitled to a replacement, repair or refund. These remedies are separate from, and in addition to, the change-of-mind policy above.
Refund processing time
Approved refunds are issued to your original payment method within 2 business days of us receiving the returned item (or approving a faulty-item claim). Your bank or card provider may take a further 3–5 business days to credit the amount to your account.
Your rights under the Australian Consumer Law
Our goods come with guarantees that can't be excluded under the Australian Consumer Law. You're entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You're also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure doesn't amount to a major failure. Nothing in this policy limits those rights.